conversational AI

AI agents that can speak and evolve continuously.

 Discover ALICE, our real-time solution with low latency for voice, full customization and scalability for customer service and sales.

Integration with the main LLMs on the market
and with your company owners

Antrhopic - Claude
Perplexity AI
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AWS - Bedrock & Nova
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Deepseek
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Google - Gemini
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Meta - Llama
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Artificial Intelligence goes beyond chatbots

Agentic AI goes beyond automatic responses: it understands context, defines intentions, makes decisions and takes actions.


It learns from interactions, adapts to the user and is able to act proactively.


With ALICE, we are inaugurating a new phase in the conversational experience: more human, efficient and integrated.

Discover the practical applications

Your AI agent ready to understand, act and evolve

First of all, ALICE is not a bot.

It's a continuous, intelligent conversational experience connected to your business goals.


It has secure automations, respecting compliance policies, and generates responses through Large Scale Language Models (LLMs), such as GPT-4o, Claude 4, Gemini 2.0+ or custom models trained with data and rules specific to each client.

Get an AI Agent

Modular, scalable architecture open to your reality.

 Support for multiple channels: text and voice (DTMF, TTS), integrated via API, webhooks, n8n, Make, Talend or proprietary SDKs. Optional contextual memory, with session retention or long-term persistence. Personalized responses in real time (low latency) for a natural experience.

Trust built with transparency and confirmation.

  • Architecture with Privacy by Design and auditable logs to ensure traceability.
  • Data protected with end-to-end encryption, secure authentication and segregation by customer (multi-tenant).
  • Compliance with CCPA, GDPR and industry-specific standards.
  • Possibility of operation in dedicated environments or VPCs, with full access control.
  • Clarity for the user: we always identify that it is an AI.

Practical Applications

  • Smart, always-on customer service


    Transform your customer relationships with a 24/7 service, via text or voice, capable of understanding intentions, resolving demands and escalating to human assistance when necessary. 


    Application examples:

    • Technical support for telecommunications operators.
    • Automated service for e-commerce with order and exchange inquiries.
    • Customer service channels in utility companies (water, electricity, internet).

  • Service scheduling with a natural and integrated experience


    Allow customers to schedule, reschedule or cancel appointments naturally and without friction, with direct integration to calendars, reservation systems or electronic medical records. 


    Application examples:

    • Scheduling medical appointments in clinics and hospitals.
    • Scheduling technical visits in maintenance or energy companies.
    • Booking property visits in real estate agencies and launches.

  • Active sales automation with qualification and conversion


    Reach more customers with intelligent automations that initiate conversations, capture relevant data and schedule personalized meetings, reducing sales team response time. 


    Application examples:


    • Reactivating leads in real estate or development companies.
    • Automatic scheduling of demos for B2B SaaS.
    • Qualifying leads in digital media campaigns for courses or franchises.

  • Personalised financial assistance across multiple channels


    Offer accessible and personalised guidance to the financial public. ALICE assists customers with onboarding, explains invoices, simulates credits and clarifies doubts clearly and securely, across multiple channels. 


    Application examples: 


    • Service via WhatsApp regarding credit cards and limits.
    • Automated support for account opening processes in fintechs.
    • Voice assistant for expense analysis and investment guidance.

  • Interactive and user-tailored educational experiences


    Support learning journeys with an assistant that adapts to each user's profile. ALICE can explain content, suggest study paths, apply quizzes and monitor individual progress. 


    Application examples:


    • Educational chat on distance learning platforms.
    • Automated support for questions in corporate onboarding courses.
    • Learning assistant integrated into LMS or training apps.

Frequently Asked Questions

  • What is the difference between AI assistants and agents?


    Assistants respond to commands and questions based on rules or direct prompts. AI agents, such as ALICE, go further: they understand context, define goals, make decisions and execute integrated actions, providing a more autonomous, fluid and intelligent experience.


  • Where can ALICE be incorporated?


    ALICE can be integrated with various digital channels, such as websites, WhatsApp, mobile apps, call centers (via DTMF or voice), as well as internal systems through API, webhooks or SDKs.


    It is also compatible with tools such as n8n and Make, facilitating its connection with any technology stack.


  • Is it possible to customize ALICE's language and tone?


    Yes. ALICE can be trained to speak in your brand’s tone, with its own vocabulary, style variations, and even unique vocal identity (in the case of voice interactions). This ensures an experience aligned with your company’s culture and positioning.


  • Is ALICE safe? Is customer data protected?


    Absolutely. ALICE follows Privacy by Design principles, with end-to-end encryption, segregated environments by client (multi-tenant), secure authentication and compliance with standards such as LGPD and GDPR. In addition, there is the option of dedicated environments with full access control.


  • Does ALICE work in different languages?


    Yes. ALICE speaks over 30 languages fluently and naturally, including voice interactions. This allows it to serve diverse audiences and operate in different markets, while maintaining consistency and quality in communication. 


    Currently supported languages: 


    • Arabic
    • Bulgarian
    • Chinese
    • Croatian
    • Czech
    • Danish
    • Dutch
    • English
    • Finnish
    • French
    • German
    • Greek
    • Hindi
    • Hungarian
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Malay
    • Norwegian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Slovak
    • Spanish
    • Swedish
    • Tamil
    • Turkish
    • Ukrainian
    • Vietnamese

  • Which industries can benefit from conversational AI agents?


    ALICE is a versatile solution that can be used in sectors such as healthcare, finance, retail, education, telecommunications, real estate, among others.


    Wherever there are journeys that involve service, sales, scheduling or support, ALICE can add real value with intelligent and personalized automation.


  • Why is the solution called ALICE?


    ALICE stands for ALOT Intelligence Conversational Experience — a solution developed by ALOT to go beyond traditional chatbots, combining artificial intelligence, natural language and integration with the client's systems.


    The name refers to a fluid, close and intelligent experience, capable of adapting to different business contexts.


Give innovation a voice with AI agents that make a difference.


Contact via ALICE